Flow Wrap Machine Troubleshooting Guide

Flow wrapping is one of the fastest and most reliable packaging methods used across the food, medical, pharmaceutical, cosmetic and industrial sectors. When correctly set up, a flow wrap machine produces consistent, high-quality packages at high speeds with minimal waste.

However, even the most advanced machines can occasionally experience problems. Poor seals, wrinkled film, registration errors and product timing issues can all affect packaging quality and reduce production efficiency.

The good news is that many of these issues have simple causes and can often be resolved with a few adjustments. Understanding what causes common flow wrapping problems allows operators to minimise downtime, reduce waste and keep production running smoothly.

This guide explains the most common flow wrap machine problems, what causes them and how to fix them.

What Causes Flow Wrap Machine Problems?

Flow wrappers rely on several systems working together perfectly:

  • Product infeed
  • Film feeding
  • Film tracking
  • Temperature control
  • End seal jaws
  • Longitudinal sealing system
  • Servo motors
  • Registration sensors
  • Conveyor timing

When one component falls out of adjustment, packaging quality can quickly suffer.

Some of the most common causes include:

  • Incorrect temperature settings
  • Worn sealing components
  • Incorrect film tension
  • Dirty sensors
  • Product size variations
  • Incorrect machine speed
  • Poor-quality packaging film
  • Lack of preventative maintenance

Fortunately, most issues can be identified quickly using a systematic troubleshooting process.

Common Flow Wrap Machine Problems

Operators most commonly experience:

  • Poor end seals
  • Weak side seals
  • Leaking packages
  • Wrinkled or creased film
  • Film drifting to one side
  • Product mis-timing
  • Registration mark errors
  • Crooked packages
  • Product jams
  • Machine stopping unexpectedly

Let’s look at each problem in more detail.

1. Poor End Seals

Symptoms

  • End seal opens easily
  • Seal separates during transport
  • Seal appears incomplete
  • Burnt seal appearance
  • Product falls out of package

Solutions

  • Increase sealing temperature gradually.
  • Reduce temperature if film is burning.
  • Check sealing jaw pressure.
  • Clean seal jaws regularly.
  • Inspect Teflon covers for wear.
  • Verify the film specification matches the machine.
  • Ensure products are positioned correctly before sealing.

2. Weak Longitudinal (Side) Seals

The longitudinal seal runs along the length of the package and is essential for maintaining package integrity.

Common Causes

  • Low sealing temperature
  • Dirty sealing wheel
  • Incorrect film alignment
  • Damaged sealing roller
  • Worn pressure rollers

Solutions

  • Adjust sealing temperature
  • Clean sealing rollers
  • Replace worn sealing components
  • Check film alignment
  • Verify sealing pressure

3. Leaking Packages

If products require airtight packaging, leaking seals can lead to contamination, moisture ingress and reduced shelf life.

Possible Causes

  • Poor end seals
  • Weak longitudinal seal
  • Product trapped in seal area
  • Film punctures
  • Incorrect film selection
  • Damaged sealing jaws

Solutions

  • Inspect both seals carefully
  • Remove product contamination
  • Replace damaged film rolls
  • Use packaging film suitable for the application
  • Check seal temperatures
  • Replace worn sealing components

4. Film Creasing or Wrinkling

Film wrinkles reduce product appearance and may interfere with sealing.

Common Causes

  • Incorrect film tension
  • Film not centred
  • Worn rollers
  • Incorrect forming box setup
  • Damaged film roll
  • Product too large for bag size

Solutions

  • Adjust film tension
  • Re-centre the film roll
  • Inspect guide rollers
  • Adjust forming box
  • Replace damaged film
  • Select the correct film width

5. Film Tracking Problems

Film should travel straight through the machine.

When it drifts sideways, the package may become uneven.

Common Causes

  • Misaligned film roll
  • Dirty guide rollers
  • Incorrect roller adjustment
  • Worn bearings
  • Damaged film edges

Solutions

  • Re-align the film roll
  • Clean guide rollers
  • Replace worn bearings
  • Check roller alignment
  • Replace damaged film rolls

6. Registration Mark Errors

Printed packaging requires accurate registration.

When registration is incorrect, graphics and logos may appear in the wrong position.

Symptoms

  • Crooked print
  • Logos cut off
  • Inconsistent package length
  • Registration alarm

Solutions

  • Clean photo-eye sensors
  • Adjust sensor alignment
  • Check film tension
  • Inspect encoder operation
  • Verify servo settings

7. Product Mis-Timing

The product must arrive precisely between the sealing jaws.

Incorrect timing causes damaged products and wasted packaging.

Common Causes

  • Conveyor speed mismatch
  • Incorrect product spacing
  • Servo timing errors
  • Product slipping
  • Sensor malfunction

Solutions

  • Adjust conveyor timing
  • Recalibrate servo motors
  • Improve product spacing
  • Clean product sensors
  • Inspect encoder feedback

8. Crooked Packages

Packages should leave the machine centred and symmetrical.

Crooked packages usually indicate alignment issues.

Common Causes

  • Film tracking problems
  • Product entering off-centre
  • Forming box misalignment
  • Uneven film tension

Solutions

  • Centre the product
  • Re-align the forming box
  • Adjust film tracking
  • Balance film tension

9. Product Jams

Product jams are among the biggest causes of downtime.

Common Causes

  • Incorrect product spacing
  • Damaged conveyor
  • Product too large
  • Product unstable
  • Incorrect infeed setup

Solutions

  • Adjust product spacing
  • Reduce production speed
  • Inspect conveyors
  • Check product guides
  • Remove damaged products

10. Machine Stops Unexpectedly

Unexpected stops can interrupt production and reduce efficiency.

Possible Causes

  • Emergency stop activated
  • Safety guard open
  • Sensor fault
  • Servo alarm
  • Electrical fault
  • Air pressure loss (where applicable)

Solutions

  • Reset emergency stop
  • Close safety guards
  • Check alarm messages
  • Inspect sensors
  • Verify electrical connections
  • Check compressed air supply

Daily Operator Checks

Preventative inspections take only a few minutes but can prevent hours of downtime.

Daily checks should include:

  • Clean sealing jaws
  • Inspect film tracking
  • Check temperatures
  • Inspect sensors
  • Remove product debris
  • Verify film tension
  • Inspect conveyors
  • Check safety guards

Weekly Maintenance

Once per week operators should:

  • Inspect bearings
  • Check chain tension
  • Lubricate moving parts where required
  • Inspect sealing rollers
  • Tighten loose fasteners
  • Clean electrical cabinet filters
  • Verify servo calibration

Monthly Maintenance

Monthly inspections should include:

  • Full machine cleaning
  • Check all belts
  • Replace worn Teflon covers
  • Inspect encoder performance
  • Verify heating element condition
  • Check all sensors
  • Inspect pneumatic components
  • Review machine calibration

Troubleshooting Checklist

Before calling for technical support, check the following:

  • Is the correct packaging film installed?
  • Are temperatures correctly set?
  • Is the film tracking properly?
  • Are sealing jaws clean?
  • Are sensors clean?
  • Is product spacing correct?
  • Is the machine correctly timed?
  • Have worn parts been inspected?
  • Are alarm messages displayed?
  • Has routine maintenance been completed?

Working through this checklist often resolves common problems without lengthy downtime.

Preventing Future Problems

The most effective way to avoid production issues is through preventative maintenance and proper operator training.

Best practices include:

  • Use quality packaging film
  • Clean the machine daily
  • Replace worn parts before failure
  • Follow maintenance schedules
  • Train operators regularly
  • Keep spare wear parts available
  • Monitor seal quality throughout production
  • Record recurring faults for future analysis

A proactive maintenance programme reduces waste, improves productivity and extends machine life.

Need Expert Help With Your Flow Wrap Machine?

If recurring faults continue after following standard troubleshooting procedures, professional assistance may be required.

At SA Packaging Machinery, we provide expert support, machine servicing, operator training and preventative maintenance for flow wrap machines across South Africa. Our experienced team can help diagnose packaging issues, improve machine performance and minimise costly downtime.

Contact us today to schedule a service, request technical support or discuss the best solution for your packaging operation.

Frequently Asked Questions

Why is my flow wrap machine not sealing properly?

Poor sealing is usually caused by incorrect sealing temperatures, worn sealing jaws, insufficient pressure, dirty sealing surfaces or unsuitable packaging film.

Why is my packaging film wrinkling?

Film wrinkles are commonly caused by incorrect film tension, poor tracking, worn rollers or incorrect forming box adjustments.

What causes leaking flow wrap packages?

Leaks are usually caused by weak end seals, poor longitudinal seals, damaged film or product contamination within the seal area.

How often should a flow wrap machine be serviced?

Daily cleaning, weekly inspections and scheduled preventative maintenance help maintain reliable performance. The exact servicing interval depends on production volumes and operating conditions.

How can I reduce downtime on a flow wrap machine?

Routine maintenance, regular inspections, operator training, quality packaging film and replacing worn components before failure are the most effective ways to reduce downtime.